Help with My Account
View and Pay Fines Online
Chester County Library System now offers the service of paying your fines and fees online.
Chester County Library System now offers the service of paying your fines and fees online.
How can I pay my library fines and fees online?
The Pay Online button can be found by going to the Catalog and clicking on the words "Login" at the top of the page or by clicking on "My Account" at the top of the Library website. Once you enter your name and library card number, you have access to several options, including "Pay Online."
The Pay Online button can be found by going to the Catalog and clicking on the words "Login" at the top of the page or by clicking on "My Account" at the top of the Library website. Once you enter your name and library card number, you have access to several options, including "Pay Online."
What is the Chester County Library Systems Security/Privacy/Refund policy?
Click here for the Chester County Library System's Privacy policy.
Click here for the Chester County Library System's Privacy policy.
What forms of payment are accepted for online payments?
The Library accepts MasterCard and Visa cards.
The Library accepts MasterCard and Visa cards.
Is a service fee charged when paying fines online?
No. The Chester County Library does not add an additional service charge when paying fees online.
No. The Chester County Library does not add an additional service charge when paying fees online.
Is there a minimum fine amount that can be paid online?
No, you may pay any fine amount that you owe. Once in your record, when you click Pay Online, all fines are pre-selected. If you do not wish to pay all of the fines, you can "uncheck" the fines you do not wish to pay at this time and hit recalculate to pay only the checked, selected fines. Each selected fine must be paid in full - you cannot pay a partial amount on a selected fine.
No, you may pay any fine amount that you owe. Once in your record, when you click Pay Online, all fines are pre-selected. If you do not wish to pay all of the fines, you can "uncheck" the fines you do not wish to pay at this time and hit recalculate to pay only the checked, selected fines. Each selected fine must be paid in full - you cannot pay a partial amount on a selected fine.
Why do the fines I just paid still appear on "My Library Record" screen?
You must "refresh" that screen. When you do, it will accurately reflect your payment.
You must "refresh" that screen. When you do, it will accurately reflect your payment.
How do I get a receipt when I pay my fines online?
If you include an email address with the credit card information you submit, a receipt will be sent automatically to that email address. A payment receipt also displays online and may be printed.
With My Account you are able to:
- View items you currently have checked out.
- Renew
- See your fines
- See your holds
- Cancel your holds
- Change the pickup location of your holds
- Place holds
- See your Interlibrary Loan requests
To access My Account you will need to enter your name, your 14 digit Library barcode, and a PIN (Personal Identification Number).
PIN
This is your Personal Identification number (PIN) used in conjunction with your name and barcode to enter My Account. We recommend you use a four digit number, but longer numbers and combination of letters and numbers will also work at this time.
If you do not have a PIN, type in your name and barcode. Leave the PIN field blank. The screen below will appear.
Enter your chosen PIN, which may not include numbers which repeat three times, example: 5777 nor numbers which repeat two digits, example 1212.
Enter your chosen PIN again, and click on Submit.
Remember this number. You will need it every time you login into My Account.
If you have forgotten your PIN, contact your local library. Your PIN will need to be deleted. You will then choose a new PIN as above.
Renewals
There are three ways that you can renew your items: online through My Account, call 610-280-BOOK (610-280-2665), or call any Chester County Library.
There are three ways that you can renew your items: online through My Account, call 610-280-BOOK (610-280-2665), or call any Chester County Library.
Most items can be renewed once for an additional 3 weeks, then once more for an additional week. Note that the additional time is added to the day you renew, not to the original due date. To get the maximum benefit from renewing, wait until close to the due date to renew.
You may renew items which are:
- not overdue.
- do not have holds.
- have not already been renewed the maximum number of times allowed by the loan rules.
Call any Chester County Library to renew these. Staff will add the appropriate fee to your record.
To renew items:
- CLICK on "My Account" from the Library Website or the word "Login" at the top of any page of the Catalog.
- Enter your name, your Chester County Library System barcode, and your PIN. ( If this is the first time you are Viewing your record, you will create a PIN at this time, then enter it twice more to confirm. Click on SUBMIT.)
- CLICK on SUBMIT.
- Items checked out are listed
- Click in the box beneath the Renew for each item you wish to renew.
- Click on Renew Selected.
- Check your list for new due dates or other messages.
- To renew all items, CLICK on Renew All , then check your list for new due dates or other messages.
- Click on LOG OUT when you are finished.
Place a Hold
Placing a hold allows you to request that a copy of an item be sent to your choice of a library for pickup.
Placing a hold allows you to request that a copy of an item be sent to your choice of a library for pickup.
There are two ways to request a Hold.
1. Search the catalog as usual. When you get to the specific material you want, click on Place a hold on this item to the left of the title or on the Place a Hold icon at the top of the screen for an individual record. You will be instructed to enter your name, your 14 digit Library barcode and your PIN . Once this information is verified, you will be asked to select your pickup location. From the Hold Verification screen, choose Regular Display to continue searching. You will remain in My Record and will not need to reenter your personal information for any further holds.
2. First enter My Account . Enter any title in the box in the middle of the screen, and then search the catalog as usual. Once you find what you'd like to request, click on Place a Hold. You will be asked to select a pickup location. From the Hold verification screen, click on Regular Display to continue searching. You may place more holds without reentering your information.
Materials which are not eligible for holds:
1. Search the catalog as usual. When you get to the specific material you want, click on Place a hold on this item to the left of the title or on the Place a Hold icon at the top of the screen for an individual record. You will be instructed to enter your name, your 14 digit Library barcode and your PIN . Once this information is verified, you will be asked to select your pickup location. From the Hold Verification screen, choose Regular Display to continue searching. You will remain in My Record and will not need to reenter your personal information for any further holds.
2. First enter My Account . Enter any title in the box in the middle of the screen, and then search the catalog as usual. Once you find what you'd like to request, click on Place a Hold. You will be asked to select a pickup location. From the Hold verification screen, click on Regular Display to continue searching. You may place more holds without reentering your information.
Materials which are not eligible for holds:
-
Reference
-
Long Overdue
-
Missing
-
In Mending
-
In Storage
-
In Processing
Patrons who are unable to place holds:
-
Those who already have 20 holds
-
Those with long overdue items
-
Those who are in Collection
Holds are filled in the order in which they are placed.
You will be notified when the material is ready for you. We recommend giving us your email address for the quickest notification. You have 7 days to pick up the material, unless otherwise indicated.
If you are coming to the library the same day, call the library.
If you are coming to the library the same day, call the library.
Privacy Policy
This site is owned and operated by the Chester County Library System (CCLS). Your privacy on the Internet is of the utmost importance to us. We want to make your experience online satisfying and safe. Should you decide to make a donation or pay your fines and/or fees online, you will be asked to provide your name, contact information, and credit card billing information.
We are concerned about your privacy and the security of your important personal information. We want you to be aware of what kind of information we obtain from you, how we use this information. This privacy statement discloses what information we gather and how we use it.
- Information that users provide through optional, voluntary submissions.
- These voluntary submissions are utilized for the following purposes:
- To obtain credit card information for processing donations and/or funds for fines and/or fees on your CCLS library record/account.
- To obtain email address information to return a confirmation of receipt of a donation or confirmation of receipt of payment of fees and/or fines.
- Under NO circumstance does CCLS divulge any information about an individual user to a third party.
- Under NO circumstance does CCLS utilize user information for mailing lists.
All of this information is encrypted using SSL, an industry standard secure technology. This encryption is designed to prevent the theft or interception of the information you provide. To know when you are going to a secure area of a website, you can set your browser to notify you. (If you are using Internet Explorer, go to Tools > Internet Options > Advanced, and scroll down to the section called Security. Then check the box that says "Warn if changing between Secure and not Secure mode.")
Other ways to know if you are in a secure mode is to look for a gold key or a gold padlock in the bottom right-hand corner of your browser window. Also, when you are in a secure area, the address bar at the top of your window will indicate "https" as opposed to "http."
Children
Consistent with the Federal Children's Online Privacy Protection Act of 1998 (COPPA), we will never knowingly request personally identifiable information from anyone under the age of 18.
Usage Tracking
CCLS does not track user traffic patterns throughout all of our sites.
CCLS does not track user traffic patterns throughout all of our sites.
Cookies
We may place a text file called a "cookie" in the browser files of your computer. The cookie itself does not contain Personal Information although it will enable us to relate your use of this site to information that you have specifically and knowingly provided. But the only personal information a cookie can contain is information you supply yourself. A cookie can't read data off your hard disk or read cookie files created by other sites. You can refuse cookies by turning them off in your browser. If you've set your browser to warn you before accepting cookies, you will receive the warning message with each cookie. You do not need to have cookies turned on to use this site.
We may place a text file called a "cookie" in the browser files of your computer. The cookie itself does not contain Personal Information although it will enable us to relate your use of this site to information that you have specifically and knowingly provided. But the only personal information a cookie can contain is information you supply yourself. A cookie can't read data off your hard disk or read cookie files created by other sites. You can refuse cookies by turning them off in your browser. If you've set your browser to warn you before accepting cookies, you will receive the warning message with each cookie. You do not need to have cookies turned on to use this site.
CCLS does not use tracking information to determine which areas of our sites users like and don't like based on traffic to those areas. We do not track what individual users read. We don't track which terms a particular user enters.
Sharing of Information
CCLS will not share information about individual users with any third party, except to comply with applicable law or valid legal process or to protect the personal safety of our users or the public.
Security
Security and encryption of confidential customer information given during the order process is certified by Verisign through their issuance of a security key to our server indicating our compliance with the latest standards employed in internet security and data encryption technology.
Our security and privacy policies are periodically reviewed and enhanced as necessary and only authorized individuals have access to the information provided by our users.
Refund Policy
A confirmation for the donation will be sent to you via your email. A confirmation for the payment of the fines and/or fees will be sent to you via your email.
If you would like to request a refund for a payment made online you may contact a Patron Account Service Representative at the Chester County Library Circulation Department at 610-280-2650. Refund requests are subject to approval.
Your Consent
By using this site, you consent to the collection and use of this information by CCLS. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.
Our security and privacy policies are periodically reviewed and enhanced as necessary and only authorized individuals have access to the information provided by our users.
Refund Policy
A confirmation for the donation will be sent to you via your email. A confirmation for the payment of the fines and/or fees will be sent to you via your email.
If you would like to request a refund for a payment made online you may contact a Patron Account Service Representative at the Chester County Library Circulation Department at 610-280-2650. Refund requests are subject to approval.
Your Consent
By using this site, you consent to the collection and use of this information by CCLS. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.
User understands and consents to the following:
- User is 18 years or older.
- ALL DONATIONS ARE FINAL.
Contact Information
If you have any questions about this, you can contact us at:
Chester County Library System
450 Exton Square Parkway
Exton, PA 19341