Privacy Policy

This site is owned and operated by the Chester County Library System (CCLS). Your privacy on the Internet is of the utmost importance to us. We want to make your experience online satisfying and safe. Should you decide to make a donation or pay your fines and/or fees online, you will be asked to provide your name, contact information, and credit card billing information.

We are concerned about your privacy and the security of your important personal information. We want you to be aware of what kind of information we obtain from you, how we use this information. This privacy statement discloses what information we gather and how we use it.

Information CCLS Collects

Information CCLS Collects

CCLS gathers information about users:

Information that users provide through optional, voluntary submissions.
These voluntary submissions are utilized for the following purposes:
- To obtain credit card information for processing donations and/or funds for fines and/or fees on your CCLS library record/account.
- To obtain email address information to return a confirmation of receipt of a donation or confirmation of receipt of payment of fees and/or fines.
Under NO circumstance does CCLS divulge any information about an individual user to a third party.
Under NO circumstance does CCLS utilize user information for mailing lists.

All of this information is encrypted using SSL, an industry standard secure technology. This encryption is designed to prevent the theft or interception of the information you provide. To know when you are going to a secure area of a website, you can set your browser to notify you. (If you are using Internet Explorer, go to Tools > Internet Options > Advanced, and scroll down to the section called Security. Then check the box that says "Warn if changing between Secure and not Secure mode.")

Other ways to know if you are in a secure mode is to look for a gold key or a gold padlock in the bottom right-hand corner of your browser window. Also, when you are in a secure area, the address bar at the top of your window will indicate "https" as opposed to "http."

Children

Consistent with the Federal Children's Online Privacy Protection Act of 1998 (COPPA), we will never knowingly request personally identifiable information from anyone under the age of 18.

Usage Tracking

CCLS does not track user traffic patterns throughout all of our sites.

We may place a text file called a "cookie" in the browser files of your computer. The cookie itself does not contain Personal Information although it will enable us to relate your use of this site to information that you have specifically and knowingly provided. But the only personal information a cookie can contain is information you supply yourself. A cookie can't read data off your hard disk or read cookie files created by other sites. You can refuse cookies by turning them off in your browser. If you've set your browser to warn you before accepting cookies, you will receive the warning message with each cookie. You do not need to have cookies turned on to use this site.

Use of Information

CCLS does not use tracking information to determine which areas of our sites users like and don't like based on traffic to those areas. We do not track what individual users read. We don't track which terms a particular user enters.

Sharing of Information

CCLS will not share information about individual users with any third party, except to comply with applicable law or valid legal process or to protect the personal safety of our users or the public.

Security

Security and encryption of confidential customer information given during the order process is certified by Verisign through their issuance of a security key to our server indicating our compliance with the latest standards employed in internet security and data encryption technology.

Our security and privacy policies are periodically reviewed and enhanced as necessary and only authorized individuals have access to the information provided by our users.

Refund Policy
A confirmation for the donation will be sent to you via your email. A confirmation for the payment of the fines and/or fees will be sent to you via your email.

If you would like to request a refund for a payment made online you may contact a Patron Account Service Representative at the Chester County Library Circulation Department at 610-280-2650. Refund requests are subject to approval.

Your Consent
By using this site, you consent to the collection and use of this information by CCLS. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

User understands and consents to the following:

User is 18 years or older.
ALL DONATIONS ARE FINAL.

Contact Information
If you have any questions about this, you can contact us at:
Chester County Library System
450 Exton Square Parkway
Exton, PA 19341

For more information, please visit our Contact Information page.

Last Modified: 10/7/08